Refund and Cancellation Policy
Virtual-card products are digital services that may be provisioned immediately. Refund eligibility therefore depends on the order status, whether card credentials were issued or revealed, and the reason for the request.
Before fulfilment
You may request cancellation before an order is accepted or sent for provisioning. If payment was received and no non-recoverable provider cost was incurred, Godinex will normally return the eligible amount using the original method or another agreed method.
After card issuance
A completed order is generally non-refundable once card credentials have been issued, revealed or used because the digital product cannot be safely returned. This does not affect rights that cannot be excluded under applicable law.
Failed or incorrect fulfilment
Contact support promptly if Godinex does not deliver the purchased product, delivers a materially different product, duplicates a charge or confirms a technical defect that existed before use. We may replace the product, correct the order or refund the affected amount after investigation.
Merchant declines
A merchant decline alone does not establish that a card is defective. Acceptance depends on merchant, country, account, payment-network and provider rules. Support will review the card status, product description and available transaction evidence.
How to request a review
Email support@godinex.com from your registered address with the order reference, date, amount and a concise explanation. Do not include full card details or CVV. Submit requests as soon as possible and no later than 14 days after the relevant event unless mandatory law allows longer.
Refund timing
Approved refunds are initiated promptly, but settlement time depends on the payment method and provider. Network fees already incurred may be non-refundable where permitted by law and disclosed before approval. Last updated: 17 September 2026.